DSW Canceling Orders Automated File via SFTP

Cancelling Your Orders via SFTP

In this step, you can learn how to upload your order cancellation data via an SFTP connection. You’ll start by creating a Cancel – Import Job from the main Automation page in your Portal, which will send your order cancel data through the SFTP connection you configured in earlier steps. To create your Import Job now, please click the teal Guide Me above. If you did not configure an SFTP connection in previous steps, you can learn how to do so from this article.

NOTE: DSW requires you to provide a reason for cancelling a drop ship order. For more information on order cancellation codes you can use to signify these reasons, please see the tables in this article. Also, note that DSW would like you to provide both the cancel reason code and cancel reason.

Once you’ve filled out and imported your order cancellation file, you’ll need to check the import results. For automatic imports, Dsco will email a notification of any failure to import to the address(es) you provided on your Import Job. To learn how to check import results from your Portal manually, you can review the support article here. If you don’t understand the error messages in the process logs, this article will help.

A Brief Review

Just like with your inventory and shipment uploads, you can choose to cancel your orders in Dsco with either a default Dsco template or a customized one. If you need a quick refresher on file formats, or didn’t submit your earlier inventory and shipment data via spreadsheet template in previous steps, you can check out the Dsco Standard article here or the Data Mapper article here for that.

Once you have successfully cancelled one order in your account, please paste the PO Number of that order in the textbox below, then click the VERIFY button.